The Job

As a Collection Representative you are working in the Sales Support Team from Sales Office Dusseldorf. In this role you ensure the timely and efficient collection of outstanding payments from stichd customers. Next to that you work closely together with Sales Support, Sales and Finance in monitoring the credit limits and account balances from customers and act accordingly. The Collection Representative aims to be ahead of the game and to reduce the overdue amounts and risks to the minimum.

Your Mission

Follow-Up on Payments: Contact customers via phone, email or other communication channels to follow up on overdue payments and document this in SAP.
Payment Arrangements: Negotiate payment plans or alternative payment arrangements with customers who are experiencing difficulties in paying their invoices on time.
Record Keeping: Maintain accurate records of customer payments, outstanding balances, and payment agreements.
Customer Queries: Respond to customer inquiries regarding invoices, payments, and account balances.
Credit Limit Monitoring: Regularly review business partners to ensure that credit limits are being respected and not exceeded and create, together with Sales, new Credit Limit Requests if needed.
Collaboration with Sales, Sales Support and Finance Team: Coordinate with the Sales, Sales Support and Finance team to address any issues related to invoicing, payments, or customer accounts.
Reporting: Prepare regular reports on collections performance, aging of receivables, and any potential risks to cash flow for Sales and Sales Support.
Dispute Resolution: Resolve billing disputes or discrepancies in a timely and professional manner.
Process Improvement: Identify opportunities to streamline collections processes and improve cash flow efficiency.
Compliance: Ensure compliance with company policies and legal requirements related to collections management.
Relationship Management: Build and maintain positive relationships with customers while also ensuring that the company's financial interests are protected
Strong collaboration with the Finance team, to ensure optimal collections management and to align on priorities.
Other accruing relevant activities and/or projects.

Your Talent

Recognized degree / college/ Bachelor’s degree
Min 3 years of experience in a similar position
English on proficiency level
Ability to analyze complex payment issues, identify root causes of overdue accounts, and develop solutions to resolve them efficiently.
Excellent verbal and written communication skills are essential for interacting with customers, negotiating payment arrangements, and resolving disputes professionally and tactfully.
Attention to detail
Understanding of financial principles
Commercial; the ability to balance between the financial and commercial interests
Ability to collaborate effectively with cross-functional teams

Stichd

Collection Representative (Germany)