About Our Brand

Neve Jewels Group is a UK-headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce. Our portfolio includes Diamonds Factory, Austen & Blake, and Sacet.

From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.

Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Known best for being one of the globes leading jewellers, our business is constantly growing and expanding and we’re always on the lookout for creative, highly skilled and motivated individuals to become a part of the team.

Our Values

💫 Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.

💎 Customer-Centric Approach – Every decision begins with our customer, delivering personalised service at every step.

🤝 Earn Trust & Respect – We build lasting trust through honesty, care, and respect in all relationships.

✨ Experience-Led Innovation – We blend tradition with innovation to elevate every jewellery experience.

🌏 Empathy for People & Planet – We act with compassion, sourcing ethically and operating sustainably.

The Role: Client Advisor

We are looking for a motivated Client Advisor for our upcoming Diamonds Factory store in Hamburg.

In this role, you will be the first point of contact for our customers, provide personalized consultations, and ensure an exclusive shopping experience. Together with the store team, you will help establish our brand in the vibrant city of Hamburg and create unforgettable moments for our customers.

Your Responsibilities

Customer Consultation: Conduct one-hour consultation appointments in a lounge setting - listen actively, understand customer wishes, and guide them through the bespoke design process.
Customer Experience: Deliver a seamless, luxurious experience from greeting to after-sales service - including regular updates and personal attention.
Sales Targets: Achieve monthly sales goals through consultative, personalized selling and confident, empathetic closing.
Product Knowledge: Deepen your knowledge of our collections, materials, and craftsmanship to advise customers expertly.
CRM & Processes: Use internal systems to manage orders, track inquiries, and maintain customer information accurately.
Brand Ambassador: Represent Diamonds Factory professionally and stylishly, maintain showroom presentation, and ensure excellent customer service.
Teamwork: Collaborate closely with colleagues and internal departments, support visual merchandising, and keep the showroom welcoming and organized.

Your Profile

1–2 years of experience in premium or luxury retail with proven sales success
Education or knowledge in jewelry, gemology, or luxury products (e.g., GIA, JAA) is an advantage
Excellent communication skills, both verbal and written
Experience with phone, video, and in-person consultations
Quick learner with the ability to master new systems and solve problems independently
Proactive, engaged approach - you enjoy going beyond core responsibilities
Team player with a positive, solution-oriented attitude
Creative eye for style and passion for bespoke jewelry pieces
High attention to detail - from product presentation to customer communication
Customer-focused mindset and professional demeanor as a brand ambassador
Well-groomed, stylish appearance in line with our brand aesthetic
Willingness to occasionally support other stores in the region
Availability during weekends and peak sales periods is required
Fluency in German and English is required for this role

Your Benefits

Birthday Off: One additional paid day off on your birthday
Perkbox: Shopping discounts, wellness benefits, and employee recognition
Extended Leave Policies: Clear processes and additional support
Career Opportunities: Work with a global luxury brand expanding in Europe
Learning & Development: Ongoing training and development opportunities
More exciting benefits to come!

Our Commitment to Diversity & Inclusion

The Neve Jewels Group is an equal opportunity employer. We are committed to creating a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, origin, skin color, religion, age, disability, sexual orientation, marital status, or other characteristics.

Client Advisor (m/w/d)

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