Job Description

What you will do

Relationship Management: Own the end-to-end relationship for a portfolio of enterprise clients, serving as their main point of contact and trusted advisor from the point of sales-closing through to strategic account expansion.
Roadmap Alignment & Feature Adoption: Act as the strategic link between our Product teams and your clients. You proactively introduce new features, align client needs with our roadmap, and ensure they are leveraging the full potential of our latest releases.
Hands-on Support: While maintaining a strategic focus, you aren't afraid to jump in if needed get your hands dirty. You will perform smaller configurations and adjustments directly within the SCAYLE Panel to provide immediate value to your clients.
Bridge the Gap: Work closely with our internal tech teams to translate client business requirements into technical solutions and vice versa.
Orchestration: Coordinate internal resources to resolve complex client challenges, ensuring that technical escalations or feature requests are handled with a business-first mindset.
Performance Reviews: Lead Business Reviews, SteerCo meetings, and strategic workshops, analyzing KPIs to proactively recommend optimizations for the client’s e-commerce operations.
Strategic Growth & Advocacy: Identify upselling and cross-selling opportunities to expand the SCAYLE footprint. Your goal is to turn clients into success stories and active advocates who support SCAYLE through reference calls and case studies.

Who you are

3+ years of experience in E-commerce, SaaS, or Technical Consulting.
Business-driven with a technical soul: you understand the concept of APIs and integrations and have the curiosity to dive into technical details.
You are a natural at building relationships, managing expectations, and acting as a true partner to senior stakeholders (Head of/C-Level) rather than just a vendor.
You are a confident communicator who can simplify complex topics, outline value drivers, and negotiate contract structures with C-level stakeholders.
You have a proactive problem-solving mindset and enjoy getting hands-on with the platform to solve problems independently.
You excel at managing multiple accounts, cross-functional stakeholders, and project health in a fast-paced environment.
You are focused on achieving KPIs related to client satisfaction, account growth, and overall profitability.
Flexible mindset with the willingness to actively contribute to shaping a growing team and its processes.
Fluency in English is a must.

Nice to have

Experience in E-Commerce
Familiarity with other enterprise e-commerce systems (e.g., Salesforce Commerce Cloud, commercetools, SAP Commerce, or Shopify Plus).
Experience in a hyper-growth SaaS startup environment, having seen a company scale from "early" to "enterprise."
Fluency in German is a plus, but not needed.

What you will get on top:

Grow together with one of the fastest growing eCommerce companies in Europe
Flexible working times
40% discount on our online shop
Fresh fruits + drinks everywhere
Language courses (German & English)
Free sports courses & reduced price for gym membership
Subsidized public transportation ticket
Job bikes
Free choice of hardware and operating system (Mac, Windows, Linux) also for private usage
State-of-the-art tech stack running on AWS
Modern office in the city center of Hamburg
International working environment and English as company language
Agile work environment (MOVE) and cross-functional teams
Free access to Germany’s greatest developer conference code.talks
German health insurance included
Help in relocation and VISA process

YOU ARE THE CORE OF SCAYLE.

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU/SCAYLE culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! This way, we can ensure a faster process and for you it is very easy to upload your application documents. :-)

ABOUT YOU SE & Co. KG

Senior Account Manager (m/f/d) - SCAYLE Agency - onsite in Hamburg or Berlin