Job Description

We are currently looking for a skilled & passionate Technical Process Owner (m/f/d) to become part of one of our Supply Tech team at ABOUT YOU!

This role combines the core responsibilities of a Product Owner with a deep focus on technical process ownership. Instead of managing a product, you will have the unique opportunity to take end-to-end ownership of a business model cluster (e.g., wholesale or dropshipping).

Your mission is to ensure the technical and operational stability of its processes while proactively shaping and improving the system for the future.

You will lead incident handling, root cause analysis, and drive process improvements in close collaboration with both business and tech teams.

What you will do:

Champion the operational excellence of your business model cluster, taking full ownership of all data flows - from product and pricing to orders, shipments, and cancellation
Perform hands-on incident handling and technical bug investigation to understand the root cause
Communicate investigation results and recommended resolutions to application teams
Strategically leverage insights from these investigations to drive the analysis and implementation of long-term preventative measures and shape system improvements
Define, lead, and optimize E2E testing strategies for critical initiatives, ensuring comprehensive coverage and high-quality deployments
Establish and optimize processes for bug lifecycle management, turning a reactive process into a continuous driver of operational excellence
Collaborate with other Technical Process Owners to share best practices and drive cross-business model improvements and alignment

Who you are:

4+ years of experience in a tech-business interface role (e.g., Process Owner, Technical PM, Business Analyst)
Advanced SQL skills and proficient database knowledge, with a proven ability to interpret complex datasets and identify key patterns.
Hands-on experience in incident handling and root cause analysis
A solid understanding of system integrations, APIs, and data flows
Ability to read and interpret logs and payloads
Proficient with Postman or similar API testing tools
Excellent written and spoken English communication skills

Nice to have:

Experience in eCommerce
Experience with middlewares

Benefits:

Hybrid working
Fresh fruit every day
Sports courses
Free access to code.talks
Exclusive employee discounts
Free drinks
Language courses
Laracast account for free
Company parties
Help in the relocation process
Mobility subsidy
State-of-the-art technology
Central Location
Flexible Working Hours
Professional training
Dog-friendly office
AY Academy
Feedback Culture
Job Bikes

YOU ARE THE CORE OF ABOUT YOU

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health, and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair, and circular fashion culture.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents. :-)

ABOUT YOU SE & Co. KG

(Senior) Technical Process / Product Owner (m/f/d) - Supply Tech - Hamburg (hybrid)